Terms & Conditions
For regular window cleaning bookings, we operate our cleaning rota based on a four-week month.
(1st, 2nd, 3rd, 4th & 5th day, 1,2,3,4 weeks)
You have a choice between a bi-monthly cleaning schedule, or quarterly.
(bi-monthly is 1 clean every two months, quarterly is 1 clean every three months)
Your price is based on the frequency agreed on the day of the quote. We take this in good faith that you continue without unnecessary cancelations.
We will leave you a bill once the clean has been carried out it will have your address, payment details, amount due, and a section of notes for customer communications.
On your bill there will be a big arrow pointing to your next clean date. Please note this date as that is when we will be returning on your round. It is important that you leave access on the due dates as we cannot guarantee to return at a later date.
Bills must be paid in full before the next clean is due, or cleaning will be halted. If you forget to leave access, we will clean what we can but still charge the full price as we had allocated a specific cleaning slot for you on the day we will have already incurred our costs.
However: we may notify by text or email for you to rectify the access situation so we can try to return at a later time during the day, but this is not guaranteed and depends on the workload.
- We respect your property
- We are a fully insured, tax registered ltd company
- We don't hold you to a minimum amount of cleans
- We do not climb gates, walls or hedges
- We do not discriminate against religion, gender, race, or social status
- Bramar Ltd opearate a 24 hour cooling off period for new customers entering the rounds.
- All invoices and payments due are subject to normal collection practices, in accordance with UK law.
Price Guide
We’ll generally agree on a fixed price for your regular visits upon signing up, but all bookings are subject to a £20 minimum charge and start from that point.* For additional work such as inside cleans, biological deep cleaning or any other time-consuming tasks taken on as extras, we’ll calculate a pro-rata hourly rate, and agree any further work beforehand based on your original regular cleaning price.
* Minimum charges apply as follows: £20 Bi-Monthly, £25 Quarterly, £80 for One-Off cleans, Gutter Clearing & Facia Washing is £95 each (up to the first hour) and then the pro rata rate is charged by the minute for any time over that.
Cleaning Guarantee
We operate a no-qibble Guarantee on all work; if for whatever reason the standard of work does not meet your expectations; we will offer to re-clean the problem areas free of charge. **
**subject to exceptions as follows: Blown sealed glass units (cloudy inside). Flaking window frames. Loose window putty. Damaged leadwork. Oxidised window frames. Excessive milking.